November 2011 – July 2012 – FTSE Group – Programme/Project Manager
FTSE Group’s IT Service Delivery is a young team in terms of governance and structure. Alan has been brought into this company as a programme/project manager, to bring his considerable knowledge and experience in the wider professional community and help shape the IT Service Delivery model as they strive towards being a Centre of Excellence.
The Core responsibilities of this role are:
- Programme Manage the selection, purchase and implementation of a replacement Global Service Management Tool.
- Introduce the governance and structure already being implemented within the Programme/project management group within FTSE Group.
- Deliver IT Service Delivery Infrastructure Projects including the current DR Datacentre Migration.
- Work with the Service Delivery Director to streamline process and procedures within team.
IT Service Delivery currently offers a 99.99% availability service to both internal and external customers. Alan is also working with each of the ITSD teams to help improve their individual processes and to help shape their 2012/13 Roadmaps to maintain that through a period of large change and continual annual growth of around 25%.